Operations, NOC, support and training.

Technologies

• Service management Defined processes for incidents, problems, changes and service levels.
• Network operations centre Round-the-clock monitoring, alarms, triage and dispatch for every node.
• Managed site operations Operating a site for a customer under an agreed plan, scope and reporting.
• Security operations Monitoring and response for the fleet tied to the incident response plan.
• Remote hands and field dispatch Local technicians sent with parts, procedures and access arranged.
• Training curricula Courses for operators, technicians and users, with assessment.
• Personnel competence schemes Independent assessment of individual competence where clients or regulators require it.
• Instructions for use and handover Manuals and handover packs written for the people who will run the site.