Enterprise solutions
Plan a deployment
Planning a site, a regional network or a federated grid on one of our platform lines.
An engineer reads your site description, then proposes a survey and a scope.
First reply
1 business day
Plan a deploymentContact
Routed to the right desk
Bring us the site. We answer from the field.
Choose the desk that fits. Each form goes to a named team with a reply time, you get a reference at once, and the answer comes back to you here. No mailbox to guess, nothing to copy.
- Company
- Nexus Observatory Inc.
- Office
- Toronto, ON M4R 1V2
Canada - Languages
- English and French
01Choose a desk
Every reason to write has a form.
Each card says who it is for, what happens next and how fast the desk replies. Not sure? Use the general form and we route it.
Plan and buy
Hardware and orders
Request a hardware quote
Quotes, orders, lead times, spares and returns for nodes, racks, power and masts.
Our orders team replies with a quote or a status, quoting your reference.
First reply
1 business day
Request a hardware quoteField services and installation
Request field services
Site surveys, installation, commissioning, maintenance visits and crews.
A field lead checks scope, access and season, then proposes a visit.
First reply
1 business day
Request field servicesData and licensing
Request a data licence
Licences for grid data and products: tier, terms, residency and the source licences behind each product.
The data team confirms the product, the licence tier and the terms, and sends the agreement.
First reply
2 business days
Request a data licenceAsk
Triage
Write to us
Messages that do not name a department yet.
The command centre reads it and routes it to the right team.
First reply
1 business day
Write to usSales and partnerships
Talk to sales
Buying our systems, pricing, resellers and commercial partnerships.
A named account lead reads it, replies with next steps and keeps the thread in one place.
First reply
1 business day
Talk to salesSales and partnerships
Partner with us
Buying our systems, pricing, resellers and commercial partnerships.
A named account lead reads it, replies with next steps and keeps the thread in one place.
First reply
1 business day
Partner with usProtocol and standards liaison
Ask about our protocol implementation
How Nexus Observatory Inc. implements and supports the open Observatory Protocol in its products. The protocol itself is open and is not stewarded by us; specification changes go through its own public process.
A liaison engineer answers about our implementation, or points you to the public process for the specification.
First reply
2 business days
Ask about our protocol implementationPress and media
Press enquiry
Journalists and producers: interviews, briefings, images and fact checks.
The press desk replies within the day for deadlines, and tells you who can speak.
First reply
4 business hours
Press enquiryCareers
Careers
Applications and questions about roles at Nexus Observatory Inc.
The hiring team reads every application and replies with the next step.
First reply
5 business days
CareersGet help
Support (customers)
Get support
Help for customers running our systems, and anything on this site that does not work for you, including accessibility.
A support engineer replies with a fix or a question, and the thread stays open until it works.
First reply
4 business hours
Get supportAccounts and community
Get account help
Sign-in, account types, memberships, the community and moderation questions.
The community team helps with your account and tells you what changed.
First reply
1 business day
Get account helpReport and rights
Security disclosure
Report a vulnerability
Reporting a vulnerability in our systems or sites, under coordinated disclosure.
The security team acknowledges your report, keeps you informed and credits you if you wish.
First reply
1 day
Report a vulnerabilityPrivacy and data protection
Make a privacy request
Access, correction, withdrawal of consent, portability or erasure under PIPEDA and Quebec Law 25.
The person in charge of privacy confirms your identity, then acts and tells you the outcome.
First reply
2 business days
Make a privacy requestLegal
Send a legal notice
Notices, copyright claims, terms, contracts and formal requests.
Legal counsel reads it and replies in writing.
First reply
2 business days
Send a legal notice02Already wrote?
Follow your message.
Every confirmation and every reply carries a link to the status page of your message: where it is, what we answered, and a box to add to it. Keep your reference.Open the status pageCompany
Nexus Observatory Inc.
Toronto, ON M4R 1V2