Field operations and lifecycle
Service management
Defined processes for incidents, problems, changes and service levels.
We operate and support.
ISO/IEC 20000-1:2018
/
Field services/
SupportResponse by plan, around the clock where contracted.
Support, inside Field services: service management, network operations centre, managed site operations, security operations and more. Every item is traced to its specification, from ISO/IEC 20000-1:2018 to IETF RFC 3411 (SNMPv3), and runs on the open Observatory Protocol.
Plan with usArchitectureThe protocol- Technologies
- 9
- At the frontier
- 0
- Protocol functions
- 3 of 8
- Industries served
- 19
Reference design, drawn to scale · drag to turn · hover a part
01What it is
Operations, NOC, support and training.
Everything that happens on the ground across a site’s life: survey, permits, design packs, logistics, installation, acceptance, training, operations, maintenance, upgrades, decommission and recycling, done safely and recorded as evidence. Each technology below carries what it is, what we do with it, and the standard it is drawn against.
Field operations and lifecycle
Network operations centre
Round-the-clock monitoring, alarms, triage and dispatch for every node.
We operate and support.
ISO/IEC 20000-1:2018 · IETF RFC 3411 (SNMPv3)
Field operations and lifecycle
Managed site operations
Operating a site for a customer under an agreed plan, scope and reporting.
We operate, maintain and support.
ISO/IEC 20000-1:2018 · ISO 55001:2024
Field operations and lifecycle
Security operations
Monitoring and response for the fleet tied to the incident response plan.
We operate and support.
NIST SP 800-61 Rev. 3
Field operations and lifecycle
Remote hands and field dispatch
Local technicians sent with parts, procedures and access arranged.
We operate, maintain and support.
ISO 45001:2018
Field operations and lifecycle
Training curricula
Courses for operators, technicians and users, with assessment.
We support.
ISO 10015:2019 (competence management and people development)
Field operations and lifecycle
Personnel competence schemes
Independent assessment of individual competence where clients or regulators require it.
We support.
ISO/IEC 17024
Field operations and lifecycle
Instructions for use and handover
Manuals and handover packs written for the people who will run the site.
We design and support.
IEC/IEEE 82079-1 (information for use)
Field operations and lifecycle
Preventive maintenance
Scheduled inspection, cleaning and replacement by asset class and environment.
We design and maintain.
EN 13306 (maintenance terminology) · IEC 60300-3-11 (reliability-centred maintenance)
02Architecture
Where it sits, and what it speaks.
Support draws on 1 domain and 8 layers of the spectrum; the highlighted layers carry this area. It speaks 3 of the protocol’s 8 core functions.
Survey and site acquisition
8
Permitting and approvals
7
Design packs and logistics
8
Installation, commissioning and acceptance
9
Operations, NOC, support and training
8
Maintenance, spares, refurbishment and upgrades
10
Decommission and recycling
7
Health, safety and evidence records
9
01JoinIdentity, attestation quote, signed policy.
02AdmitAdmitted for a stated scope, nothing wider.
03DescribeWhat, where, how and by whom, with calibration.
04TimeOne clock across the grid, with its error bound.
05ObserveEvery value with quality and provenance.
06QualifyTested against the specification, state on record.
07FederateSigned exchange across grids and trust domains.
08OrchestrateSoftware and configuration by signed plan.
03On the grid
Every site joins one observing grid.
The open networks on the grid today, over real relief and the geodesic cells we count them into, filtered to the solid earth domain this area serves. A site built here enrols into the same grid.
04In the field
Where this runs, sector by sector.
5 deployment scenarios from the sector research that rely on support.
TransportRoad weather information network for a transportation department
Pavement and visibility stations with maintenance decision support.Government and public safetyDeployable communications and sensing for incident command
A cell on wheels with satellite backhaul, mesh telemetry and environment nodes at the incident base.AgricultureFarm or cooperative agromet network with crop models
Compact stations and soil probes feeding irrigation, disease and frost models.Sports and eventsStadium neutral-host 5G with crowd and environment sensing
A private operations slice beside the carriers’ network, with heat, air and lightning sensing.Development and humanitarianAnticipatory-action hydromet nodes
Stations deployed through UN implementing entities of the systematic-observations financing pathway.05Open and enterprise
Open by default. Enterprise by contract.
The open counterpart lives on the main site for anyone to read and run. The enterprise service is designed, deployed and operated with you, under contract.
Open, on the main site
- Guides
- Templates
- Lifecycle
Enterprise, on this site
- Eight services
- Government buyers
06The rest of the line
Field services, area by area.
Field servicesSurvey
Ground, RF and power, before anything is chosen.Field servicesInstall and commission
Built to the plan, accepted on test.Field servicesManaged Site
We run the site; you use what it observes.Field servicesTraining
Your team, trained on your site.Field servicesDecommission
Removed, recycled, recorded.Bring us the site.
Survey, design, deployment and operation for support. The form names who receives your details.
Talk to uscontact@observatory.global