--- title: "Contact the team about your site | Nexus Observatory" description: "Choose the desk of Nexus Observatory that fits: deployments, hardware, field services, support, data licensing, press, careers, security, privacy and legal." url: https://observatory.global/software/contact/ publisher: Nexus Observatory Inc. updated: 2026-11-02 --- Contact Routed to the right desk # Bring us the site. We answer from the field. Choose the desk that fits. Each form goes to a named team with a reply time, you get a reference at once, and the answer comes back to you here. No mailbox to guess, nothing to copy. **Company**: Nexus Observatory Inc. **Office**: Toronto, ON M4R 1V2 Canada **Languages**: English and French **01** Choose a desk ## Every reason to write has a form. Each card says who it is for, what happens next and how fast the desk replies. Not sure? Use the general form and we route it. ### Plan and buy Enterprise solutions ### Plan a deployment Planning a site, a regional network or a federated grid on one of our platform lines. An engineer reads your site description, then proposes a survey and a scope. First reply 1 business day [Plan a deployment](https://observatory.global/contact/deployment/) Hardware and orders ### Request a hardware quote Quotes, orders, lead times, spares and returns for nodes, racks, power and masts. Our orders team replies with a quote or a status, quoting your reference. First reply 1 business day [Request a hardware quote](https://observatory.global/contact/hardware-quote/) Field services and installation ### Request field services Site surveys, installation, commissioning, maintenance visits and crews. A field lead checks scope, access and season, then proposes a visit. First reply 1 business day [Request field services](https://observatory.global/contact/field-service/) Data and licensing ### Request a data licence Licences for grid data and products: tier, terms, residency and the source licences behind each product. The data team confirms the product, the licence tier and the terms, and sends the agreement. First reply 2 business days [Request a data licence](https://observatory.global/contact/licence-request/) ### Ask Triage ### Write to us Messages that do not name a department yet. The command centre reads it and routes it to the right team. First reply 1 business day [Write to us](https://observatory.global/contact/message/) Sales and partnerships ### Talk to sales Buying our systems, pricing, resellers and commercial partnerships. A named account lead reads it, replies with next steps and keeps the thread in one place. First reply 1 business day [Talk to sales](https://observatory.global/contact/sales-enquiry/) Sales and partnerships ### Partner with us Buying our systems, pricing, resellers and commercial partnerships. A named account lead reads it, replies with next steps and keeps the thread in one place. First reply 1 business day [Partner with us](https://observatory.global/contact/partner/) Protocol and standards liaison ### Ask about our protocol implementation How Nexus Observatory Inc. implements and supports the open Observatory Protocol in its products. The protocol itself is open and is not stewarded by us; specification changes go through its own public process. A liaison engineer answers about our implementation, or points you to the public process for the specification. First reply 2 business days [Ask about our protocol implementation](https://observatory.global/contact/protocol-liaison/) Press and media ### Press enquiry Journalists and producers: interviews, briefings, images and fact checks. The press desk replies within the day for deadlines, and tells you who can speak. First reply 4 business hours [Press enquiry](https://observatory.global/contact/press/) Careers ### Careers Applications and questions about roles at Nexus Observatory Inc. The hiring team reads every application and replies with the next step. First reply 5 business days [Careers](https://observatory.global/contact/careers/) ### Get help Support (customers) ### Get support Help for customers running our systems, and anything on this site that does not work for you, including accessibility. A support engineer replies with a fix or a question, and the thread stays open until it works. First reply 4 business hours [Get support](https://observatory.global/contact/support/) Accounts and community ### Get account help Sign-in, account types, memberships, the community and moderation questions. The community team helps with your account and tells you what changed. First reply 1 business day [Get account help](https://observatory.global/contact/account-help/) ### Report and rights Security disclosure ### Report a vulnerability Reporting a vulnerability in our systems or sites, under coordinated disclosure. The security team acknowledges your report, keeps you informed and credits you if you wish. First reply 1 day [Report a vulnerability](https://observatory.global/contact/security-report/) Privacy and data protection ### Make a privacy request Access, correction, withdrawal of consent, portability or erasure under PIPEDA and Quebec Law 25. The person in charge of privacy confirms your identity, then acts and tells you the outcome. First reply 2 business days [Make a privacy request](https://observatory.global/contact/privacy-request/) Legal ### Send a legal notice Notices, copyright claims, terms, contracts and formal requests. Legal counsel reads it and replies in writing. First reply 2 business days [Send a legal notice](https://observatory.global/contact/legal-notice/) **02** Already wrote? ## Follow your message. Every confirmation and every reply carries a link to the status page of your message: where it is, what we answered, and a box to add to it. Keep your reference.[Open the status page](https://observatory.global/contact/status/)Company ### Nexus Observatory Inc. 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