---
title: "Get support | Nexus Observatory"
description: "Something does not work, or you need a hand with a system you run. Help for customers running our systems, and anything on this site that does not work…"
url: https://observatory.global/edge-ai/contact/support/
publisher: Nexus Observatory Inc.
updated: 2026-11-02
---

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1. [Home](https://observatory.global/)
2. [Contact](https://observatory.global/contact/)
3. Get support

Contact

# Get support.

Something does not work, or you need a hand with a system you run.

[Choose another way to reach us](https://observatory.global/contact/)

### Who answers

Help for customers running our systems, and anything on this site that does not work for you, including accessibility.

**Answered by**: Support (customers)
**First reply**: 4 business hours
**Target resolution**: 5 business days

### What happens next

1. **Received** You get a reference at once, and a link to follow it.
2. **Read** A support engineer replies with a fix or a question, and the thread stays open until it works.
3. **Answered here** Replies come from the desk with your reference. No email address to write to, and none to remember.

### Other ways in

- [Talk to sales](https://observatory.global/contact/sales-enquiry/)
- [Write to us](https://observatory.global/contact/message/)
- [All departments](https://observatory.global/contact/)

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